FAQs

2nd May 2016

How will I learn?

Here at EasySwahili, we use Adobe Captive for interactive learning. Once registered, we will give you a link to your adobe captive account.

I can't access my Adobe Captive account?

Send us an email at support@easyswahili.com and we will contact you as soon as possible.

How will my online lesson be conducted?

Once the lesson has been confirm we will give you a call on the time of the lesson. We usually host our lessons on Skype but can also use Google hangouts. According to your preferences. 

Does easyswahili do physical one on one tutoring?

No, we do not. We only do online tutoring.

What in the heck is a personal tutor?

A personal tutor is a Swahili tutor who is assigned to you so learning can be easier. You can contact them whenever you have a question by email at no extra charge and they will respond to you as soon as possible. Also this tutor will be conducting most of Swahili lessons so as for the swahili tutor to know you better and maximize on Swahili learning  This feature is only for gold member.

Are there any discounts for my online Swahili lessons?

Of course, we have discounts ranging from 5%-10% depending on the learning plan subscribed to .

How do I get my free Swahili lessons?

Once registered and subscribed to a specific learning plan, You can request a lesson or send us an email: sales@easyswahili.com 

How to cancel online Swahili lesson?

Email us at support@easyswahili.com, notifying that you will be unable to attend the lesson.

Is my credit card information safe with you?

Yes, we use Paypal to process our payments. We don't store any credit card information.